Benefits

  • Superior customer service management by quickly and easily identifying and isolating network problems.
  • Quick and easy fault identification and isolation.
  • Identification of network security breaches before they become recognizable.
  • Proactive, non-intrusive network monitoring to ensure network reliability.

Reduced MTTR

First, FiberWatch’s ability to immediately send an alarm and isolate the location of a fiber problem allows you to take corrective action before it becomes mission critical. It proactively monitors your network in a non-intrusive manner and immediately identifies problem situations. This significantly reduces Mean Time to Repair, saving time, money and your reputation with your customer.

Second, FiberWatch’s use of Domains enables you to ensure that you are meeting your SLA commitments. Domains allow you to partition your network data into customized views that meet the needs of both you and your customers. You can create domains to view network status by geography, maintenance teams, services and customers - simultaneously. Domains enable you to clearly and easily see in real-time, those areas of your network that are operating smoothly, and those that may be experiencing problems. In conjunction with FiberWatch’s automated reporting capabilities, Domains allow you to provide your customers with targeted and timely reports concerning their Quality of Service. Domains also provide the information needed to differentiate yourself from the competition by providing timely and accurate information about any SLA commitment and network performance requirement.

Third, FiberWatch is easy to use, providing real-time access to the network at anytime, from anywhere through the use of a Web interface. For convenience, the Web interface allows full system access and control through use of managed user accounts.

Fourth, when it comes to deploying new services, up to date information from FiberWatch allows rapid turn-up of new services as there will be no optical surprises facing the provisioning team arising from use of outdated optical data. This helps ensure that the network will be operating at optimal performance, satisfying customers as they adopt your new services.