- Advanced customer service management through quick, intuitive identification and isolation of network problems
- Easy fault pinpointing and isolation
- Early identification of network security breaches
- Proactive, non-intrusive network monitoring for robust reliability
Reduced Meantime to Repair (MTTR)
FiberWatch™ is engineered to allow operators to send immediate alarms and isolate locations of fiber problems to take corrective action before network issues become mission critical.
FiberWatch™ proactively monitors your network non-intrusively and alerts your team to any possible trouble. The advanced FiberWatch™ approach:
- Saves operators precious time
- Conserves tight budgets allocated to operating expenses
- Protects your reputation with customers
Domains to Meet SLAs
FiberWatch™ enables the use of domains to help meet SLA commitments. Domains make it easy to partition network data into customized views that meet both customer needs and your own.
Domains can be created to view the network status by geography, customers, services and maintenance teams—all simultaneously.
Domains also make it possible to see real-time areas of your network operating smoothly or experiencing trouble.
Combined with automated reporting capabilities of FiberWatch™, domains help you provide customers highly targeted and timely QoS reports. Domains also differentiate you from the competition by delivering precise and accurate reporting on customer SLAs and network performance requirements.
24/7 Ease of Use and Access. Rapid Turn-Up of New Services
FiberWatch™ is intuitive. It’s easy to use. It’s designed to provide access to the network anytime from anywhere through use of a Web interface. For convenience, the interface offers full system access and control through managed user accounts.
Thanks to its superior network visibility for users, FiberWatch™ enables rapid turn-up of new services because there are no optical surprises for provisioning teams that can be caused by outdated optical data.
The result: Your network will perform at optimal levels to satisfy customers as they adopt your new services.
Talk with us about how FiberWatch™ can improve your bottom line and operational readiness.